DOCUMENT:Q164132 08-AUG-2001 [winnt] TITLE :SideWinder Pro 3D Joystick Not Recognized with PAS 16 Sound Card PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kbhw kbmm kbsound kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you connect your Microsoft SideWinder 3D Pro to a MediaVision Pro Audio Spectrum 16 sound card, Microsoft Windows NT version 4.0 does not recognize the SideWinder 3D Pro. If you run the Joystick utility in Control Panel and then click the Joystick tab, the Calibrate and Test buttons are not available and the following message is displayed: Your joystick is not connected correctly. CAUSE ===== The retail version of Windows NT does not provide support for the SideWinder 3D Pro. RESOLUTION ========== The CD-ROM version of Windows NT 4.0 Service Pack 2 includes a driver that provides support for the SideWinder 3D Pro. This new driver is not installed by the Service Pack 2 update process. To install the new driver, follow these steps: 1. Log on as Administrator. 2. Click the Start button, point to Settings, click Control Panel, and then double-click Multimedia. 3. Click the Devices tab and then click Add. 4. Click Unlisted or Updated Driver and then click OK. 5. Insert the path to install the SideWinder driver. For example, for Intel-based computers, the path is: :\Drvlib\Joystick\Sidewind\I386 6. Click OK, click Microsoft SideWinder 3D Pro Joystick, and then click OK. 7. Click OK to close the Microsoft SideWinder Joystick Configuration dialog box. 8. Restart your computer. Additional query words: prodnt side winder gamepad greyed out grayed grey gray alpha i386 ppc sp2 ====================================================================== Keywords : kbhw kbmm kbsound kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 Hardware : ALPHA PPC x86 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.