DOCUMENT:Q162664 09-AUG-2001 [winnt] TITLE :Spool Directory Not Found During Upgrade of WinNT 3.51 to 4.0 PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.5,3.51,4.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If the print spooler has been moved to another hard drive by editing the registry and the system is upgraded from Windows NT 3.5X to Windows NT 4.0, the spooler files on the remote drive will not get updated. Subsequently, you may receive following error during startup of the computer: The procedure entry point loaddriverfiletoconvertdevmode could not be located in the dynamic link library Spoolss.dll. In addition to the above error, you may experience that a number of services will fail to start. CAUSE ===== During an upgrade of Windows NT 3.51 to Windows NT 4.0, the spool directory will be created in its default location under %SystemRoot%\System32\Spool. This directory will contain all the updated Windows NT 4.0 code and print drivers. However, the registry will continue to point to the spool directory on the remote drive. Because the remote spool directory still contains code and drivers for Windows NT 3.51, the errors annotated above will be reported. For information about procedures to move the default spool directory to a different hard drive by editing the Windows NT registry, please see the following Microsoft Knowledge Base article: ARTICLE-ID: Q123747 TITLE : Moving the Windows NT Default Paging and Spool File WORKAROUND ========== Prior to the upgrade, use the Microsoft Knowledge Base article above to edit the Windows NT registry, pointing the spool directory back to the system drive, that is, the %SystemRoot%\System32\Spool directory. If the upgrade has already occurred, copy the contents of the %SystemRoot%\System32\Spool directory including all subdirectories to the remote spool directory. ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : WinNT:3.5,3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.