DOCUMENT:Q158636 09-AUG-2001 [winnt] TITLE :STOP 0x1E in Win32k.sys Upgrading from WinNT 3.51 to WinNT 4.0 PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade Windows NT 3.51 to Windows NT 4.0, you may receive the following STOP error message during the initial reboot of Windows NT: STOP: 0x0000001E (0xC0000005, 0xA0036FC2, 0x00000000, 0x00000004) KMODE_EXCEPTION_NOT_HANDLED address 0xA0036FC2 in Win32K.sys This behavior can also occur when you install Windows NT service packs. CAUSE ===== This error message may occur if the following registry keys, installed by PCAnyWhere, exists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon\Ginadll HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Current Version\Winlogon\OriginalGinadll where Ginadll has a value of \PCAnyWhere\Awgina.dll : REG_SZ. NOTE: Please be aware of the following: - This entry causes a replaceable logon dialog box. - This error does not occur during a new installation of Windows NT 4.0. RESOLUTION ========== To resolve this problem, perform one of the following: - Restore your previous version of Windows NT 3.51 and delete the Gina.dll key. -or- - Install a second instance of Windows NT 3.51 and run the previous copy of Regedt32.exe to delete the Gina.dll key. MORE INFORMATION ================ PCAnyWhere is manufactured by Symantec, a vendor independent of Microsoft; we make no warranty, implied of otherwise, regarding this product's performance or reliability. Additional query words: pc anywhere ====================================================================== Keywords : kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.