DOCUMENT:Q128349 08-AUG-2001 [winnt] TITLE :Unable to Detect RAM Beyond 64 MB On HP Vectra XU P5/90 PRODUCT :Microsoft Windows NT PROD/VER:3.50 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== After you add more than 64 MB of physical memory (RAM) to a Hewlett-Packard (HP) Vectra XU P5/90 or XU P5/90C computer, Windows NT does not detect the additional RAM beyond 64 MB. The computer power on self test (POST) detects the correct amount of memory. CAUSE ===== This problem occurs if the BIOS version on your computer is earlier than version GO.05.08. RESOLUTION ========== To correct this problem, upgrade the BIOS on the HP Vectra XU P5/90 computer to version GO.05.08 or later. The BIOS upgrade is available for download from the HP bulletin board service (BBS) at (208) 344-1691. Download GO0508US.EXE. The HP products discussed here are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt ver 503 504 505 508 go.05.03 go.05.04 go.05.05 go0503 go0504 go0505 go0508 p590 p590c ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search Version : 3.50 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.