DOCUMENT:Q177112 09-AUG-2001 [winnt] TITLE :Unable to Send Message to RAS Clients from RAS Admin PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to send a message using Remote Access Admin to one or more of the Remote Access Service (RAS) clients who are connected to your RAS server, you may receive the following error: Cannot send message to user because the messenger service is not started on the remote computer or the remote computer is not capable of receiving messages. If your server is running Routing and Remote Access Service (RRAS) you may receive the following error: Messages cannot be sent to the selected client, because the messenger service is not running on the client. NOTE: With both cases, the Messenger Service is running on both the RAS or RRAS server and the RAS client. You can also use the NET SEND command at a command prompt to successfully send messages either to the remote computer or to the remotely connected user. RESOLUTION ========== To work around this issue, you will need to use Net.exe to send messages to RAS clients. For more information on using Net.exe type, the following at a command prompt: "net /?" (without the quotation marks) For more information on using the NET SEND command, type the following at a command prompt: " net send /? " (without the quotation marks) The following example would send a message that displays "Logoff in 5 minutes" to the connected user, JoeUser: net send JoeUser "Logoff in 5 minutes" NOTE: Those options that rely on broadcast-based messages will fail. Because RAS does not forward broadcast-based messages, the following Net.exe commands will fail: - net send /DOMAIN: - net send * STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: announcement ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.