Understanding and Troubleshooting the Stop 0x9C Screen

ID: Q162363

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

A computer running Windows NT Server or Workstation shows the following Stop error code:

STOP: 0x0000009C (0x00000030, 0x00000002, 0x00000001, 0x80003CBA)

NOTE: The parameters for the Stop message may vary from the parameters shown.

CAUSE

The computer processor detected a hardware error and reported it to Windows NT using the Machine Check Exception (MCE) feature of Pentium processors or the Machine Check Architecture (MCA) feature of some Pentium Pro processors.

MORE INFORMATION

Windows NT Server and Workstation version 4.0 now have the ability to report exceptions generated by the MCE or MCA features.

The Pentium and Pentium Pro processors provide a mechanism to detect and to report hardware-related problems such as memory parity errors and cache errors. To signal a hardware error, the processor signals the detection of a machine check error by generating a machine check exception (Interrupt 18). Windows NT simply reports the fact that the error occurred and displays parameters that you can use to decode the exception. Contact your hardware vendor or processor manufacturer for information regarding the Machine Check Architecture or consult the Intel Pentium Pro Family Developer's Manual - Volume 3: Operating System Writer's Manual.

Additional query words: 0x9c


Keywords          : kbenv ntstop NTSrvWkst 
Version           : winnt:4.0
Platform          : winnt 
Issue type        :

Last Reviewed: July 21, 1999