USER_REF.TXT: Remote Access Service Version 1.1a

For additional instructions, use Setup Help or contact your system administrator.

Connecting to the Network

If you are running MS-DOS and LAN Manager Enhanced on a dual-role computer, start at step 1. If you are running MS-DOS and any other configuration, start at step 2. If you are running OS/2 start at step 3.

1. Type unload protocol.

Note: If you plan to run the Microsoft Windows (TM) graphical environment,

      you must load the Remote Access drivers before starting the Windows
      environment.

You can now use the network exactly as if you were in your office.

Important: You can access data files across the telephone connection, but loading software programs across the network (that is, across the telephone line) will cause extremely long delays. Contact your system administrator for more details.

Disconnecting from the Network

1. Type rasphone to open the Phone Book.

Unloading Remote Access Drivers

If you are running MS-DOS and LAN Manager Enhanced on a dual-role computer, you should unload the Remote Access drivers prior to switching from your modem to your network adapter card, or vice versa. If you are running any other MS-DOS configuration, unloading the Remote Access drivers will free up memory that may be needed to run other applications. To unload the Remote Access drivers:

Type rasload /u.

Command Line Commands

Command                 Action

rasphone                Opens Phone Book.
rasdial                 Connects and disconnects.
unload protocol         Unloads protocol drivers (DOS only).
rasload                 Loads Remote Access drivers (DOS only).
rasload /u              Unloads Remote Access drivers (DOS only).

Type /help after any command to get more information about that command. For example, type rasdial /help to learn more about the rasdial command.

Phone Book Help

Type of Help                    Action

General help                    From the Help menu, select Index.
Help for screens                From the screen, choose Help.
Help for error messages         Press F1 when prompted.

Phone Number Modifiers

Character       Function

,               Pauses briefly (two seconds for most modems) before
                continuing.
@               Waits for extended silence before continuing. Use with
                modems 2400 baud or greater.
P               Switches from touch-tone to pulse/rotary dialing.
T               Switches from pulse/rotary to touch-tone dialing.
W               Waits for a dial tone before continuing. Use with modems
                2400 baud or greater.

For additional details, use Phone Book Help.

Troubleshooting

Network Access Problems

If you are denied access to your network, contact your system administrator. You may not have a valid user account on your LAN Manager network, or you may not have permission to dial in.

Connection and Response Problems

If the Remote Access server is not responding, one or more of the following may be true:

• The Remote Access server is not running. Contact your system administrator.
• You are using an incompatible version of the Remote Access software. Contact your system administrator.
• The modem on the Remote Access server has been turned off. Contact your system administrator.
• Your modem and/or modem configurations are incompatible with the modem on the Remote Access server. Contact your system administrator.
• Your hotel room telephone line cannot accommodate your current modem speed. Use a lower baud rate or contact the hotel manager to request a direct line.
• You specified the wrong telephone number. Update your Phone Book entry and redial.
• You did not specify a special number that gives you an outside line. For example, some businesses and hotels require you to dial 9 before dialing your number.
• There is static on the telephone line. Contact your phone service provider.

If your modem is not responding properly, one of the following may be true:

• Your modem has been turned off or unplugged.
• Your modem is not properly connected to your computer.
• Your modem is in an inconsistent state. Restart or reset your modem and redial.
• Your modem and/or modem cables are defective or not compatible for use with Remote Access. Contact your system administrator.
• Your modem is not configured correctly. See your modem user guide or contact your system administrator.

Unloading Problems (DOS Remote Access Drivers Only)

If you encounter problems when unloading the Remote Access drivers, one of the following may be true:

• A telephone connection still exists. The Remote Access drivers will not unload if a telephone connection exists. This protects you from accidently hanging up a connection and losing data. Save your data files, disconnect the phone line, and then try the rasload /u command again.
• You have an incorrect TSR unloading order. The Remote Access drivers will not unload if you load a terminate-and-stay-resident (TSR) program or start the Workstation service after typing rasload. Ensure that your loading order is correct.

One likely cause of this error is the following incorrect settings in MODEMS.INF:

• Port-to-modem speed (DTE speed) is higher than modem-to-modem speed (DCE speed).

  -and-

• Flow control is OFF.

• If you want flow control to be OFF, set the DTE speed and the DCE speed to the same value,

  -or-

• If you want to enable compression, set the flow control value to ON.