DOCUMENT:Q119117 08-AUG-2001 [winnt] TITLE :Video Hangs w/Gateway 2000 and ATI Mach32 Graphics Adapter PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== 3.50 WINDOWS kbhw ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Windows NT Workstation or Windows NT Server version 3.5 on a Gateway 2000 P5-66 computer equipped with the ATI Mach32 PCI chip set, the computer stops responding (hangs) at various times. Generally, the screen partially redraws and then halts. CAUSE ===== There is a known bug in the firmware of a small number of ATI Mach32 PCI graphic adapters that were shipped with the Gateway 2000 P5-66 computers. RESOLUTION ========== Contact Gateway 2000 technical support. To identify the affected boards, from MS-DOS run the test application provided by ATI on Disk 1. In the product documentation there is an ASIC Rev. and a PCI Rev. The affected boards are ASIC Rev. 0 and PCI Rev. 1 Mach32 PCI 2M dram boards. Boards that have been tested and seem okay are ASIC Rev. 2 and PCI Rev. 2 Mach32 PCI 2M dram boards. The ATI and Gateway 2000 products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt hardware mach ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.