DOCUMENT:Q126354 08-AUG-2001 [winnt] TITLE :Video Performance and Display Problems with Matrox MGA Driver PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SUMMARY ======= When you use the Matrox MGA video driver shipped with Windows NT version 3.5, you may experience the following video performance and display problems: - When you are working on a spreadsheet in Quattro Pro for Windows and you select a tab on the bottom of the screen to switch pages, the page you are on turns black. - When you run Quattro Pro for Windows, the Mystify (32) screen saver runs slower than it normally does. - When you start Quicken for windows version 3.0, the Twinkle Star bitmap is displayed one frame at a time with a ten second pause between frames. CAUSE ===== This problem occurs if you are configure the driver for high resolution (1024x768) and 65,536 colors. WORKAROUND ========== To work around this problem, set the video display for a lower resolution and fewer colors. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ The Matrox MGA video driver shipped with the Windows NT version 3.5 CD supports all MGA Ultima, Ultima-Plus, Impression, Impression-Plus and Impression-Pro video boards. The video driver is located at the \DRVLIB\VIDEO\MATROX subdirectory. The third-party video adapters discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: prodnt 65536 palette qpro quattropro ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.