DOCUMENT:Q155371 10-AUG-2001 [winnt] TITLE :Windows NT 4.0 Does Not Support HP ScanJet Interface Card PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SUMMARY ======= Windows NT 4.0 does not support the Hewlett-Packard (HP) ScanJet when it is connected to an HP ScanJet interface card. Windows NT 4.0 does support the HP ScanJet when it is connected to a supported SCSI controller. MORE INFORMATION ================ There are two versions of the HP ScanJet interface cards (SCSI Controller): - The older version of the controller is referred to as the "NCR SDMS 53C400A" and it supports the use of only IRQ 5. Which is not reconfigurable. All other installed hardware must be using an IRQ other than 5 or the scanner will not function. - The newer version of the controller is referred to as the "Symbios Logic 400a" and it supports a wider variety of IRQ's. It is not limited to the use of IRQ 5, but the IRQ it does use must not conflict with any other hardware device installed in the system or else it will not function appropriately. For information about how to contact the manufacturers listed above, query in the Knowledge Base for one of the following articles: ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K ARTICLE-ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt ====================================================================== Keywords : kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.