DOCUMENT:Q160019 09-AUG-2001 [winnt] TITLE :XCOPY Fails with InocuLAN Virus Software Installed PRODUCT :Microsoft Windows NT PROD/VER:3.1 3.5 3.51 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to do an XCOPY from a DOS 6.22 client with NETX/ODI to an empty directory on a Windows NT computer running Cheyenne InocuLAN software, the XCOPY stops responding. RESOLUTION ========== To resolve this problem please contact Cheyenne technical support at the number(s) listed below to obtain the latest version of the InocuLAN NT software for Windows NT 3.51 (version 1.01 build 51). Cheyenne USA Three Expressway Plaza Roslyn Heights, NY 11577 Voice: (800) 243-9832 Fax: (516) 465-5115 Cheyenne BBS: (516)465-3900 InnocuLAN BBS: (516)465-3930 http://www.cheyenne.com MORE INFORMATION ================ Steps to Reproduce the Problem ------------------------------ 1. Run Cheyenne InocuLAN Windows NT service. 2. Direct the XCOPY to an empty destination subdirectory. 3. Use NETX/ODI DOS6.22 client to XCOPY files to File and Print Services for NetWare (FPNW) server. InocuLAN Windows NT software is manufactured by Cheyenne, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: prodnt lock hang ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : 3.1 3.5 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.