"Collate Copies" Not Available with Windows 95 DeskJet Drivers

ID: Q139850

The information in this article applies to:

• Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, version 7.0

SYMPTOMS

The Collate Copies option is unavailable (dimmed) when you print to a Hewlett-Packard (HP) DeskJet series 500 printer when you use the printer drivers that ship with Windows 95.

CAUSE

The HP DeskJet series 500 printer drivers that ship with Windows 95 do not include the Collate Copies option. This functionality is different from the HP printer drivers designed for Windows 3.1.

RESOLUTION

Contact HP to obtain an updated printer driver that supports this feature.

The HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: KBSubcategory: Additional reference words: 6.0 6.0a 6.0c 7.0 2.0 2.0a 2.0a-cd 2.0b 2.0c winword word95 word7 hp hewlett packard hewlett-packard printer driver collate collated collating colate hp deskjet desk jet grayed greyed

Keywords          : kbprint
Version           : 2.x 6.0 6.0a 6.0c 7.0
Platform          : WINDOWS

Last Reviewed: February 5, 1998