ID: Q111553
6.00 WINDOWS kbinterop BugList6.00 fixlist6.00a
The information in this article applies to:
In a Word for Windows document with a routing slip attached, you may receive a "General Mail Failure" error message when you choose the Address button in the File Routing Slip dialog box. When this error message appears, you cannot use Word to route your document.
The "General Mail Failure" error message appears if the routing slip was added from a computer using an electronic mail (email) system over a mail gateway. Word does not check the validity of the names on the To list, so when the email systems are not the same, the operation stops.
Microsoft has confirmed this to be a problem in Word for Windows. This problem was corrected in versions 6.0a and later of Word for Windows.
To obtain Word 6.0c, call the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact the Microsoft subsidiary for your area. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm
"Microsoft Word User's Guide," version 6.0, pages 551, 562-564, 673-675
KBCategory: kbinterop buglist6.00 fixlist6.00a KBSubCategory:
Additional reference words: 6.00 cc:mail mapi msmail vim e-mail word6 winword ccmail officeinterop custsales
Version : 6.00
Platform : WINDOWSLast Reviewed: February 5, 1998