"Setup Error 797, Object 570" with Stacker 4.0 or Earlier

ID: Q142333

The information in this article applies to:

Microsoft Word for Windows 95, version 7.0

SYMPTOMS

You receive the following error message when running Word Setup:

   Setup Error 797
   Object 570
   Your Setup files may be damaged. Try restarting the Setup Program.

CAUSE

This error message occurs if you are using Stacker, version 4.0 or earlier. The error also occurs if you are using any other hard disk utility that does not support long file names.

MORE INFORMATION

Windows 95 can be installed on systems that use Stacker 2.x, 3.x, or 4.x; however, versions earlier than 4.1 do not support long file names. The Setup program used by Word 7.0 and all Office for Windows 95 programs searches the system for long file name capability. If it is found, the installation continues. If not, an error message is generated.

RESOLUTION

Method 1: To install the Office for Windows 95 programs, upgrade to version

          4.1 of Stacker, install Windows 95, and then install the program.

Method 2: If you need to use an earlier version of a hard disk utility,

          perform the following steps:

          a. Run Lfnbk.exe, which is a long file name (LFN) backup
             utility available in the \\Admin\Apptools\Lfnback folder of
             the Windows 95 CD-ROM.

             Lfnbk.exe removes your long file names and saves them to a
             data file.

             Read Lfnbk.txt for more information.

          b. Restart your computer and use the appropriate step below:

             - If you need to run an MS-DOS-based utility, press the F8
               key when you see the "Starting Windows 95" message, and
               then choose Command Prompt Only from the Startup menu.

               -or-

             - If you need to run a Windows-based utility, allow Windows
               95 to start normally.

          c. After you run the utility, restart your computer and run
             Lfnbk.exe to restore your long file names.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120442
   TITLE     : Using Hard Disk Utilities with Windows 95

   ARTICLE-ID: Q136274
   TITLE     : Stacker 4.0 or Earlier May Damage Long File Names

KBCategory: kb3rdparty kberrmsg KBSubcategory: Additional reference words: 7.0 Error 907 Object 140 acmsetup paging file swapfile word7 word95 winword lfn long file name filename commdlg dll

Keywords          : kbsetup
Version           : 7.0
Platform          : WINDOWS

Last Reviewed: January 20, 1999