Can't Change Page Size of Restored Envelope Merge Document

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1

SYMPTOMS

After you restore an envelope mail merge document to a normal Word document, you are unable to change the paper size. That is, the document retains the envelope paper size. Changing the Custom Size information does not have an affect on the document.

WORKAROUND

Select the text you want to copy and paste it in a new document. If you want to copy all the text in the document, do not include the final paragraph mark in your selection. Including the final paragraph mark in your selection will copy the unwanted envelope formatting.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

To restore a mail merge document to a normal Word document, click the Mail Merge Helper button on the Mail Merge toolbar. Click the Create button and select Restore To Normal Word Document.