ID: Q182370
The information in this article applies to:
Near the end of Direct Mail Manager Setup, while your system is being updated, you may receive the following error message:
Msexch35.dll was unable to register itself in the system registry.
When you click OK, Setup tells you that:
Microsoft Direct Mail Manager Setup was not completed successfully.
Later, if you use Direct Mail Manager to try to submit a mailing service
request, you will receive the following error message:
Error (30000) - Error in Loading Mapi.dll
This error occurred when attempting to connect to you mail server.
Direct Mail Manager requires a MAPI compliant e-mail system for transfer
of your mailing data to the mailing service.
When you click OK, the following message will appear:
If you are not using a MAPI compliant e-mail system, you can manually e-
mail your contact information (name, phone number, e-mail address),
document <file name> and data file <file name> to <mail service
provider>. Refer to help for more information.
This Setup error occurs when you have a version of Mapi.dll in your Windows\System directory that is incompatible with Direct Mail Manager. This can happen when you install a program that replaces the Mapi.dll that was installed by Microsoft Outlook (from the Microsoft Office 97 Small Business Edition CD-ROM).
To correct the Direct Mail Manager Setup problem, follow these steps.
NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.
1. On the Start menu, point to Find and then click Files or Folders.
2. On the Name & Location tab, type Mapi.dll in the Named box.
3. Change the Look In box to drive C: and ensure Include subfolders check
box is selected.
4. Click Find Now.
5. With the file selected, click Rename on the File menu.
6. Retype the file name to Mapi.old, and then press ENTER.
For example: Mapi.dll should now be renamed to Mapi.old
NOTE: If multiple Mapi.dll files are found, repeat 5-6 to rename each
file.
7. On the File menu, click Close.
1. Insert your Microsoft Office 97 Small Business Edition CD-ROM disc into
your CD-ROM drive.
2. On the Start menu, point to Settings and then click Control Panel.
3. Double-click the Add/Remove Programs icon.
4. On the Install/Uninstall Tab, select Microsoft Outlook 97 and then click
Add/Remove.
5. In Microsoft Outlook 97 Setup, click Reinstall.
6. When Setup states "Microsoft Outlook 97 Setup was completed
successfully," click OK.
1. Insert your Microsoft Office 97 Small Business Edition CD-ROM disc into
your CD-ROM drive.
2. Double-click the My Computer icon on your Windows desktop.
3. Double-click your CD-ROM drive.
4. Double-click the Value Pack folder
5. Double-click the DMM folder.
6. Double-click the Setup.exe file.
7. Click the Reinstall button.
8. When Direct Mail Manager setup has completed successfully, click OK.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
For additional information about MAPI, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q139302
TITLE : Installing Novell GroupWise Overwrites Mapi.dll File
ARTICLE-ID: Q105959
TITLE : PC MAPI: MAPI Common Questions and Answers
Additional query words: dmm
Keywords : kbdta
Version : WINDOWS:95,97
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfix
Last Reviewed: February 11, 1999