DMM: New Instance of Word Started When Word is Already Running

ID: Q179965

The information in this article applies to:

Microsoft Direct Mail Manager for Windows

SYMPTOMS

Once you have imported your address list into Microsoft Direct Mail Manager, verified, and saved it, you have the option to use Microsoft Word to create a new form letter or open an existing one.

This process will cause Microsoft Direct Mail Manager to start a new instance of Microsoft Word even though Microsoft Word may already running.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

REFERENCES

For more information about starting a mail merge, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q141922
   TITLE: WD: How to Start a Mail Merge

For more information about "creating a mail merge," click the Office Assistant, type "mail merge," click Search, and then click "Set up a main document for a mail merge."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

Additional query words: bulk mailing

Keywords          : kbdmm 
Version           : WINDOWS:
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: February 12, 1999