GP Fault in NETWARE.DRV While Running Word for Windows

ID: Q114970

6.00 6.00a 6.00c WINDOWS kbnetwork

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

When you are running Novell NetWare and Word for Windows, sometimes the following general protection (GP) fault occurs:

   WINWORD caused a general protection fault in module NETWARE.DRV

CAUSE

Microsoft has not confirmed the exact cause of this problem, but it appears to occur when both of the following are true:

1. Windows Print Manager is active when you print.

2. The Novell NWPOPUP.EXE utility is running. NWPOPUP broadcasts Novell

   network messages inside Windows.

Note: If you can successfully print over a locally connected printer but not over a network printer, the problem may involve the network and not Word.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

One or more of the following steps may resolve the problem:

1. Install a new copy of NETWARE.DRV to rule out a damaged file as the

   cause of this problem.

2. Disable the NWPOPUP.EXE network pop-up utility by deleting the LOAD line

   from your WIN.INI file or by typing a semi-colon (;) at the beginning
   of the LOAD line, as shown in the following example:

      [windows]
      ;load=NWPOPUP.EXE

   Exit and restart Windows so the change can take effect.

3. Clear the Use Print Manager option using the following instructions:

   a. In Windows Control panel, choose the Printers icon.

   b. In the Printers dialog box, clear the Use Print Manager option,
      then choose the Close button.

4. Load SHARE in conventional memory instead of high. For example, change

   this line in your AUTOEXEC.BAT file

      LH /L:1,16944 C:\DOS\SHARE.EXE /l:500 /f:5100

   to the following:

      C:\DOS\SHARE.EXE /L:500 /F:5100

5. In your CONFIG.SYS file, in the SHELL command line, increase the value

   of the Environment Size switch (/e). For example, to change the
   environment from 1024 bytes to 2048 bytes, change this line

      SHELL=C:\DOS\COMMAND.COM C:\DOS\ /e:1024 /p

   to the following:

      SHELL=C:\DOS\COMMAND.COM C:\DOS\ /e:2048 /p

6. Use the following instructions to change the printer port assignment to

   LPT1.DOS:

   a. In Windows Control Panel, choose the Printers icon.

   b. If it is not already selected, select your printer from the
      Installed Printers list and then choose the Connect button.

   c. Select LPT1.DOS from the Ports list and then choose OK.

      If LPT1.DOS does not appear in the Ports list, you must add the
      following line to the [PORTS] section of your WIN.INI file:

         [PORTS]
         LPT1.DOS:=

7. Exit Windows and delete extraneous .TMP files from your TEMP directory.

KBCategory: kbnetwork KBSubcategory:

Additional reference words: 6.00 6.00a gpf netware 3.11 3.12 4.01 4.1 word6 novell rem comment out

Keywords          : kbnetwork
Version           : 6.00 6.00a 6.00c
Platform          : WINDOWS

Last Reviewed: August 4, 1997