ID: Q66044
The information in this article applies to:
The "PE Load Com-10" error message shown on the printer display may occur when you attempt to print an envelope from Microsoft Word for Windows to a Hewlett-Packard (HP) LaserJet series printer. The error message indicates that the printer received a command to manually feed an envelope. Com-10 represents the envelope size. This error occurs when you have specified the manual tray through the Windows Control Panel setting. To print an envelope, you must select Envelope as the paper source when using the envelope tray.
The error message "PF Feed Com 10" is a request for the envelope to be inserted in the manual-feed envelope slot. This error will occur, causing the printer to go off line until the envelope is inserted. Once the envelope is inserted, the print job will continue.
"PC Load Com-10" is an error message that occurs when Envelope is selected as your paper source and you are using the manual envelope feed. This error requires a "level 07" reset, which can be enacted by holding the Reset button on the printer for about two seconds.
"EC Load Com-10" occurs when the envelope tray size specified is not the same as what is currently installed in the printer or if the envelope tray is empty. Load the correct envelope tray and/or fill the tray with envelopes.
Whenever the envelope tray is inserted into the printer, you may receive the message "PE Tray=Com-10" on the printer display. This message represents the size of the envelope tray. If this message does not clear in 10 seconds, you must reset the printer to the correct envelope size through the printer's Control Panel.
KBCategory: kbprint KBSubcategory: kbenvelope Additional query words: 6.0 6.0a 6.0c 1.x 2.0 2.0 2.0a word6 winword winword2 2.0a 2.0b 2.0a-CD 2.0b 2.0a-CD
Keywords : kbenvelope
Version : 1.x 2.x 6.0 6.0a 6.0c
Platform : WINDOWSLast Reviewed: July 31, 1997