IA: GP Fault Opening HTML File w/ Graphics After Installing Word

ID: Q158428

The information in this article applies to:

SYMPTOMS

If you are using Internet Assistant version 2.03z, you may receive a general protection (GP) fault in Winword.exe when you open an HTML document that contains a GIF or JPEG image.

CAUSE

This problem occurs after you install Microsoft Word 97, Microsoft Publisher 97, or Microsoft Office 97. These programs install shared graphics filters that conflict with the Inloader.dll file installed by Internet Assistant. The Inloader.dll file handles image import processes.

RESOLUTION

To work around this problem, use any of the following methods:

Method 1: Use Word 97 instead of Internet Assistant

Word 97 offers improved features and additional HTML capability that is not available in Internet Assistant.

Method 2: Upgrade to Internet Assistant version 2.04z

If you want to use Internet Assistant for Word for Windows 95 or Word for Windows NT, upgrade to Internet Assistant version 2.04z.

To upgrade to Internet Assistant 2.04z, do either of the following:

MORE INFORMATION

For more information, see the Readme.doc file that is extracted when you double-click the Wrdia204z.exe file.

Additional query words: 8.0 word8 word97 iaword invalid page error gp fault gpf

Keywords          : kbenv kbinterop kbwdinternet 
Version           : 2.03z
Platform          : WINDOWS
Hardware          : x86

Last Reviewed: January 21, 1999