Internet Assistant: Can't Download URLs with Internet Adapter

• Microsoft Internet Assistant for Word, versions 1.0, 1.0z
• Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

You cannot download URLs while connected to the Internet using the Internet Adapter.

CAUSE

The Internet Adapter, from Cyberspace Development, is not compatible with Internet Assistant. Internet Assistant requires a standard SLIP (Serial Line Internet Protocol) or PPP (Point to Point Protocol) dial-up account. The Internet Adapter is an Internet access utility that converts a standard UNIX shell account into a pseudo-SLIP account that is incompatible with Internet Assistant.

RESOLUTION

Obtain a SLIP or PPP account that provides direct access to the Internet.

MORE INFORMATION

For additional information about the Internet Adapter, choose one of the following:

Method 1: Connect to the TIA home page at the following URL:

             http://marketplace.com/80/tia/tiahome.html

Method 3: Send e-mail to:

             tia-licensing@marketplace.com

The Internet Adapter product included here is manufactured by Cyberspace Development Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.