Outlook Item Pastes as Text into Word or WordMail

• Microsoft Word 97 for Windows
• Microsoft Outlook 97

SYMPTOMS

When you paste an Outlook item into Word or a WordMail message, you get the text of the item header and not an embedded Outlook item object.

NOTE: This functions correctly when you paste an Outlook item into an Outlook message (not using WordMail).

CAUSE

The Windows 95 Clipboard does not support the functionality necessary to embed Outlook items into Word or WordMail.

WORKAROUND

To embed the Outlook item as an object in Word use the following steps:

1. Select the item in Outlook.

   For example, select a message from the Outlook inbox. Do not open the Outlook message.

2. Click and hold the mouse button, drag the item to Word or a WordMail message.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

In Outlook an item is the basic element that holds information (similar to a file in other programs). Items include mail messages, appointments, contacts, tasks, journal entries, and notes.