Poor Quality Faxes Sent Using Microsoft At Work PC Fax

ID: Q144326

The information in this article applies to:

SYMPTOMS

If you are using Microsoft At Work PC Fax, and you use the Standard Image Quality option to fax a Word document, you receive one of the following results:

CAUSE

This problem occurs if either of the following conditions is true:

WORKAROUND

To work around this problem, use any of the following methods.

Method 1: Change the Image Quality setting to Best Available. This option

          sends the fax at 300 dpi, the highest resolution available on
          computer-to-computer faxes. To do this, use the following steps:

          a. Start Mail.

          b. Click Options on the Fax menu.

          c. Click Image Quality, select the Best Available option, and
             click OK.

Method 2. Edit the Win.ini using a text editor, such as Notepad, locate the
          [Microsoft At Work Fax,Fax] section and disable (comment) all
          lines in this section by typing a semi-colon (;) before each
          line.

KBCategory: KBSubcategory:

Additional query words: faxing faxed faxes facsimile transmit transmitting printing printed enlarged increase increases increased blow up blown tall taller

Keywords          : kbinterop kbprint
Version           : 6.0 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: January 20, 1999