ID: Q137356
The information in this article applies to:
Symptoms: When you try to view a document's properties in Word,
you receive the following error message:
Cannot retrieve properties for <document name>.
Causes: This error message occurs for either of the following
reasons:
Cause A: The document is currently open in Quick View.
Cause B: You are viewing file information in Word's
Preview mode, AND the document does not
contain a Preview Picture.
If you are viewing the list of files in Preview mode,
both Cause A and Cause B may be true.
Resolution: Cause A: Switch to the Quick View window by selecting
it on the Windows Taskbar. On the File menu,
click Exit. Switch back to Word and view the
document properties.
Note: If you exit from Quick View and still
receive the error message when you try
to view the properties, there may be
another instance of Quick View with the
same document open, or you may be
viewing the document in Preview mode.
See the resolution for Cause B to
eliminate the error message.
Cause B: Either switch to a different view (such as
List Details, or Properties), or open the
file and save a Preview Picture.
To save a Preview Picture:
1. Open the document.
2. On the File menu, click Properties.
3. Click the Summary tab.
4. Select the Save Preview Picture check box.
5. Click OK.
6. Save the document.
Microsoft has confirmed this to be a problem in Microsoft
Word versions 6.0, 6.0a, 6.0c, 7.0, and 7.0a. This problem
was corrected in Microsoft Word 97 for Windows.
Symptoms: When you open a document, it opens in read-only mode.
Cause: The document is currently opened in Quick View.
Resolution: Switch to the Quick View window by selecting it on the
Windows Taskbar. On the File menu, click Exit. Return
to Word and view the document properties.
Microsoft has confirmed this to be a problem in the products
listed at the beginning of this article. We are researching this
problem and will post new information here as it becomes
available.
Symptoms: If you click Open on the File menu, select a document,
right click the mouse button, and attempt to Rename or
Delete the document, you receive the following error
message:
Error: Cannot rename/delete <filename>: Access is
denied. Make sure the disk is not full or write-
protected and that the file is not currently in use.
Cause: The document is currently opened in Quick View.
Resolution: Switch to the Quick View window by selecting it on the
Windows Taskbar. From the File menu, click Exit.
Return to Word and view the document properties.
Microsoft has confirmed this to be a problem in the products
listed at the beginning of this article. We are researching this
problem and will post new information here as it becomes
available.
Quick View is an option added to the File Open Shortcut menu by Windows 95. When Quick View is used to view a document, Word cannot retrieve the document properties because the file is already open. If you open the document in Word, Word makes a copy of the file and opens the copy as read-only.
To add Quick View to the File Open Shortcut menu, use the following steps:
1. Click the Windows Start button, and point to Settings.
2. Click Control Panel.
3. Double-click Add/Remove Programs.
4. Click the Windows Setup tab.
5. Select Accessories and click Details.
6. Select Quick View and click OK.
7. Click OK and follow the Windows 95 Setup prompts.
KBCategory: kberrmsg KBSubcategory: Additional query words: 7.0 word95 winword word7 8.0 word8 word97
Keywords : kberrmsg
Version : 7.0 7.0a 97
Platform : WINDOWSLast Reviewed: February 6, 1998