WD: "Disk Is full..." or "ScanDisk Cannot Check the Drive..."

 Last reviewed: March 4, 1998
Article ID: Q137918
The information in this article applies to:
  • Microsoft Word for Windows 95, version 7.0
  • Microsoft Windows 95
  • Microsoft Word 97 for Windows

SYMPTOMS

When you save a document in Word for Windows, an error message similar to the following may occur if you run Word under Windows 95: 

   The disk is full or too many files are open.
   (C:\WINWORD\DOC1.DOC)
A similar error message may occur when Word performs an AutoSave operation: 

   The disk is full or too many files are open.
   (C:\WINWORD\~WRANNNN.ASD)
Also, when you try to run ScanDisk on Windows 95, you may receive the following error message: 

   ScanDisk cannot check the drive as it is not properly formatted or a
   utility has locked it, format the hard disk or wait for the utility
   to finish and re-run ScanDisk.

CAUSE

This problem may occur for either of the following reasons:

  • You are running the Bgmail.exe utility.

    Bgmail.exe prevents Windows 95 tools from locking the hard disk properly. Note that Bgmail.exe is loaded from either the Winstart.bat file or the Autoexec.bat file.

    -or-

  • The document contains corrupted or invalid links.

RESOLUTION

Method 1: If You Are Using Bgmail

If you are running the Bgmail utility, edit the Winstart.bat file or the Autoexec.bat file and place a semicolon (;) at the beginning of the Bgmail.exe line to temporarily disable it. Save and close the file and then restart Windows 95 and run ScanDisk.

Method 2: Test for Invalid Links

Use the following steps to update the fields in Word:

  1. On the Edit menu, click Select All.

  2. Press F9.

This will update the fields. If an error occurs at this point, one or more of the fields may be invalid. It may be possible to unlink the fields (CTRL+SHIFT+F9) and continue, or it may be necessary to delete the linked object and reinsert it.

MORE INFORMATION

Bgmail.exe is a tool installed on AT&T computers to provide access to AT&T's proprietary mail services.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For additional information on "The disk is full" error message, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q105689
   TITLE     : "Disk Is Full..." Saving File Under Windows for
               Workgroups
For additional information on the ScanDisk error message, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q134456
   TITLE     : ScanDisk Is Incompatible with Bgmail.exe

Additional query words: 7.0 8.0 word7 word8 word95 word97
Keywords : word7 word8 word95 kb3rdparty kbenv kberrmsg kbnetwork kbsetup kbfaq
Version : WINDOWS: 7.0, 97
Platform : WINDOWS

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Last reviewed: March 4, 1998
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