WD: Data Lost When Entering Information Through Data Form

• Microsoft Word 97 for Windows
• Microsoft Word 98 Macintosh Edition

SYMPTOMS

When you enter information using the data form of your mail merge data source, some field information may be lost.

NOTE: This problem has been reported to occur when there are nine or more data fields in the data form.

CAUSE

This problem will occur if you use the UP ARROW or DOWN ARROW key to move between fields in the data form.

NOTE: This problem does not occur in earlier versions of Word because the UP ARROW and DOWN ARROW keys move the insertion point to the left or right, respectively, within the field rather than moving it to a different field in the data form.

WORKAROUND

Use the TAB or ENTER key to move from one field to the next, or use the mouse to click between fields.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You can display data records in the Data Form dialog box in one of the following ways.

From the Mail Merge Helper Dialog Box

If you are working in the Mail Merge Helper dialog box, click Edit (next to Get Data), and then click the data source you want.

From a Mail-Merge Main Document

If you're working in a mail-merge main document, click Edit Data Source on the Mail Merge toolbar.

From a Word Data Source Displayed in the Document Window

If a Word data source is displayed in a document window, click Data Form on the Database toolbar.

RESOURCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q141922
   TITLE     : WD: How to Start a Mail Merge

   ARTICLE-ID: Q142756
   TITLE     : WD: How to Design and Set Up Mail Merge Data Sources