WD: Envelope Command Fails to Pick Up Print Merge Address Fields

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows
• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

SYMPTOMS

In Word for Windows, if you create a mail merge main document, and then choose Envelopes And Labels from the Tools menu, the envelope dialog box does not pick up some or all of the merge fields, even if they are selected.

CAUSE

There is a limit to the number of characters the envelope dialog box can support. If the address the envelope feature is trying to read has too many characters, the envelope dialog box will appear blank or will not display all of the address lines.

WORKAROUND

Method 1: Shorten the length of the print merge fields.

Method 2: Add the envelope to the mail merge main document and then copy

          and paste the address print merge fields from the document to
          the envelope, or use the Insert Merge Field button to add the
          address merge fields to the envelope.

          CTRL+F9 to insert the field braces and then type the field names.

STATUS

Microsoft has confirmed this to be a problem in the versions of Word listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.