WD: Error 3009 -The Redirector Failed to Unlock Part of a File..

ID: Q161883

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows NT, version 6.0
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows
• Microsoft Windows NT Workstation versions 3.51 and 4.0
• Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

When you save a Word document to a Windows NT server, the following error message may be returned to the Windows NT Event Log:

   Error 3009 - The redirector failed to unlock part of a file on server
   <Server Name>.

CAUSE

This message indicates that the server no longer knows about a lock that Word placed on the file.

Example

Suppose you open a file that is located on a server in Word. If the server that the file is on goes away and comes back (for example, if it crashes and is then reset or power cycled), Word tells the server to release the lock on the file when you close the file. However, because the server has been reset, it no longer knows about the lock and returns the error message to the Windows NT Event log.

STATUS

This problem has been identified as a Windows NT environment issue. The problem was corrected in Windows NT version 4.0 Service Pack 3.

For additional information, please see the following article in the Microsoft Knowledge Base:

    ARTICLE-ID: Q163525
    TITLE     : Delay When Saving Word 7.0 File to Windows NT 4.0 Server

Keywords          : kberrmsg kbnetwork
Version           : 6.0 6.0a 6.0c 7.0 7.0a 97
Platform          : NT WINDOWS
Hardware          : x86
Issue type        : kbprb
Solution Type     : Info_Provided

Last Reviewed: March 9, 1998