WD: Mail Merge Main Document Restored to Normal Word Document

ID: Q166742

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you open a mail merge main document, the file is no longer a mail merge main document.

This problem occurs when the following are true:

• Your mail merge main document is attached to a Microsoft Access data source.

  -and-

• You save your mail merge main document in Rich Text Format (*.rtf).

WORKAROUND

Reset your document as a mail merge main document by clicking Mail Merge on the Tools Menu. Reset the type of document (Step #1 - Main Document) and reattach your Microsoft Access data source (Step #2 - Data Source) to your mail merge main document.

NOTE: You may want to save your mail merge main document in Word format to prevent this problem from recurring.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q161978
   TITLE     : Word 97: RTF Format Given to File Send in Word 6.0/95

   ARTICLE-ID: Q162602
   TITLE     : Questions About Saving in the Word 6.0/95 File Format

Keywords          : kbinterop kbusage word8 kbmerge word6 word7 word95 
Version           : 6.0 6.0a 6.0c 7.0 7.0a
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: November 8, 1998