WD: No Response When Selecting Form Letter for Mail Merge

• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you click Mail Merge on the Tools menu and then click Create, nothing happens when you click Form Letters.

CAUSE

This problem may occur if one of the following is installed:

• TextBridge Pro 98

  -or-

• Via Voice (manufactured by IBM)

RESOLUTION

To work around this problem, use either of the following methods.

TextBridge Pro 98

If you are using TextBridge Pro 98, do either of the following:

• Uninstall TextBridge Pro 98

  -or-

• End the task for Instant Access

  WARNING: The following method may cause unpredictable behavior. Use extreme caution when you end a task in Microsoft Windows. Make sure no visible programs are currently running and save all unsaved data before performing this procedure.

  To end the task for Instant Access, follow these steps:

  1. Press CTRL+ALT+DELETE to display the Microsoft Windows 95 Close

        Program dialog box.
  

  2. In the list of tasks, click to select Instant Access.

  3. Click End Task.

Via Voice

Uninstall Via Voice.

MORE INFORMATION

Instant Access is part of TextBridge Pro 98. Its application file, Instantaccess.exe is a control panel that allows you to select those applications within which you want to run TextBridge.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q164686
   TITLE     : WD97: Instant Access OCR, Word Proofreader Commands
               Unavailable