WD: Page Fault Opening Word 97 File with Text Box, Square Wrap

• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

When you open a Word 97 document into Word version 6.x or 7.x, you receive the following error message:

   This program has performed an illegal operation and will be shut
   down.

   If the problem persists, contact the program vendor.

     Winword caused an invalid page fault in module <unknown>
     at 0000:<address>.

CAUSE

This problem occurs with documents that contain a text box or AutoShape that holds text and uses the square wrapping style.

NOTE: In Word 97, to locate the square wrapping style, select the text box or AutoShape, click Text Box on the Format menu, and then click the Wrapping tab.

RESOLUTION

To resolve this problem, update to the most recent version of the Msword8.cnv or Msword832.cnv converter.

The updated converters are available two ways:

• They are located in the ValuePack folder of the Microsoft Office 97 Service Release 1 (SR-1) Enterprise Update CD.

  -and-

• They are available from the Microsoft Software Library. For additional information, please see the following article in the Microsoft Knowledge Base:

        ARTICLE-ID: Q162214
        TITLE     : WD: How to Obtain the Word 97 Converter
  
  

1. Copy the Wrd97cnv.exe file to the computer with Microsoft Word 6.x or 7.x and place it into a directory, other than Microsoft Word.

2. Double-click the .exe file.

To work around this problem, save the document from Word 97 using one of the following converters and then open the document in Word 6.0 or 7.0:

• Rich Text Format (*.rtf)
• Word 6.0/95 (*.doc)

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

When you import documents from Word 97 to earlier versions of Word using the import converters (Msword832.cnv for 32-bit Word and Msword8.cnv for 16-bit Word) a text box or shape that contains text and has had the square wrapping style applied is not converted correctly.