WD: Return Address Does Not Print or Show on Envelopes Tab

• Microsoft Word 97 for Windows
• Microsoft Office 98 Macintosh Edition

SYMPTOMS

The following may occur when you have added an envelope to your document:

• When you print, the Return Address may not print on the envelope.

      -or-
  

• When you click Envelopes And Labels on the Tools menu, the Return Address may not show on the Envelopes tab.

CAUSE

The insertion point is in the document text area. When the insertion point is in the document (and not in the attached envelope), the return address will not print or show on the Envelopes tab.

NOTE: To view the Envelopes tab, click Envelopes And Labels on the Tools menu.

WORKAROUND

Use the appropriate method to workaround your particular situation.

Method 1: Place the Insertion Point in the Envelope

Before you print or view the Envelope tab, move the insertion point into the envelope that is attached to your document.

Method 2: Use the EnvelopeExtra1 AutoText for the Return Address

You can use an AutoText entry (EnvelopeExtra1) to add additional information to an envelope. The AutoText entry can be helpful for automatically including a company logo or other object or text in the return address on an envelope.

NOTE: The EnvelopeAddress1 AutoText will not show on the Envelopes tab, but when you add the envelope to a document, the Return Address (EnvelopeAddress1) will be added to the envelope and will print.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q109969
   TITLE     : WD: Automatic Envelope Return Address/Graphic Using AutoText

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information about problems with the Return Address and Address To when the envelope is added to a document, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q177371
   TITLE     : WD: Picture/Object Does Not Show on Envelopes Tab