WD6X: Err Msg: "The File Could Not Be Found" When Inserting File

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

SYMPTOMS

When you click File on the Insert menu and then select a document on the hard disk, the following error message appears:

   The file could not be found.

CAUSE

This behavior occurs when the hard disk name begins with a space, or when the file name ends with a space.

RESOLUTION

Hard Disk Name Starts with a Space

If the hard disk name starts with a space, rename the hard disk. (Hard disk names don't usually begin with a space; if the hard disk is named this way, the space was probably added by accident.)

After you remove the space from the hard disk name, if any programs don't run, you must reinstall them. These programs may have been installed after the hard disk's name acquired the space at the beginning, and the registration database contains incorrect information about them.

If you completely rename the hard disk, you may need to rebuild the desktop in addition to removing and then reinstalling programs.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q122378
   TITLE     : MacWord 6.0: When and How to Rebuild the Registration
               Database

File Name Ends with a Space

If the file name ends with a space, rename the file.

STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.