WD6X: MacWord Setup Selects an Incorrect Destination Folder

• Microsoft Word for the Macintosh, version 6.0

SYMPTOMS

When you run Microsoft Word for the Macintosh Setup, you may experience either of the following problems:

• Word selects an incorrect destination folder during Setup.

  -or-

• After you select a destination folder, you receive the following error message:

        Microsoft Word 6.0 Setup was not completed successfully.
  

CAUSE

These problems occur when you have either of the following third-party programs installed on your comptuer:

• Super Boomerang (a utility that ships with Now Utilities)
• Norton's Directory Assistance II

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: If You Have Not Yet Installed Word

Before running Microsoft Word Setup, start your system with the extensions off. To do this, press and hold the SHIFT key as you restart your computer. Continue to hold down the SHIFT key until you receive the message "Extensions are off." At this point, you can start the Word Setup program.

Method 2: If You Have Already Installed Word

If you have already installed Word, use the following steps to locate the application program icon:

1. From the Finder, click Find on the File menu.

2. In the Find dialog box, type "Microsoft Word" (without the quotation marks).

3. Click the Find button.

4. The Find utility displays the first file with Microsoft Word in the file name. If this is not the Word application, click Find Again on the File menu.

STATUS

Microsoft has confirmed this to be a compatibility problem between Microsoft Word version 6.0 for the Macintosh and Norton Directory Assistance II and between Word and Super Boomerang 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.