DOCUMENT:Q167623 14-NOV-2000 [word97] TITLE :WD97: "Check Drive" Error When File Name Has Extended Characters PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:7.0,7.0a,97 OPER/SYS: KEYWORDS:kbnetwork kbusage kbdta word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word for Windows 95, versions 7.0, 7.0a - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== If you save a file with a file name that contains extended characters, you may receive the following error message: Check the drive to make sure the door is closed and it contains the correct disk or CD. This problem occurs when all of the following conditions are true: - You are saving the file to another Windows 95 computer over a network. (The problem does not occur if you are saving to an NT server.) -and- - You are using a non-English language version of Word and you are using the U.S. code page. -and- - The name you are giving the file contains extended characters. CAUSE ===== The extended characters you are typing in the file name is not supported by the U.S. code page. WORKAROUND ========== To resolve this problem, use one of the following workarounds: - Save the file to the local hard disk drive and then copy it to the server. -or- - Give the file a name that does not contain extended characters. -or- - Change the code page to match the country settings your are using. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. MORE INFORMATION ================ The most common extended characters that cause this problem are listed in the following table. Character Keystroke to get the character ------------------------------------------------ "a" accent grave ALT+0224 "a" accent acute ALT+0225 "o" accent grave ALT+0242 Dieresis "i" ALT+0239 Tilde "n" ALT+0241 Derisis "y" ALT+0255 Microsoft Word cannot open files with extended characters in the file name across a network on systems running Windows 95 or 98. \** REFERENCES ========== For more information about code pages, please see the following articles in the Microsoft Knowledge Base: Q163813 WD97: International Characters Incorrectly Mapped Q159471 WD97: How to Install the Far East Support Files Q159418 WD97: Some Printers Won't Print Unicode Characters Q163393 "Cant Save File" After Changing Regional/Keyboard Setting Q150620 Error Message Changing the Default Language Q134599 Cannot Access Shared Folder with Extended Characters in Name Q136510 Unexpected Behavior with ALT+ Key Combinations in Notepad Q131702 Cannot Delete Files or Folders with Extended Characters For more information about non-English language support, click the Office Assistant, type " foreign language," click Search, and then click "What's new in multilingual support?" NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component Additional query words: codepage ====================================================================== Keywords : kbnetwork kbusage kbdta word97 Technology : kbWordSearch kbWord97 kbWord97Search kbWord700Search kbZNotKeyword2 kbWord700 kbWord700a Version : WINDOWS:7.0,7.0a,97 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.