DOCUMENT:Q167368 14-NOV-2000 [word97] TITLE :WD97: "Reset My Tips" Doesn't Work as Expected PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbusage winword word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you click Reset My Tips, previous tips are not displayed. To locate the Reset My Tips button: 1. Right-click the Office Assistant. NOTE: If the Office Assistant is not visible, click the Office Assistant toolbar button. 2. On the shortcut menu, click Options. 3. On the Options tab, click Reset My Tips, and then click OK. CAUSE ===== Word will not reset the tips during the current Word session. WORKAROUND ========== To work around this problem, click the Reset My Tips button, and then quit and restart Word. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem has been corrected in Word 2000. MORE INFORMATION ================ The Office Assistant can answer your questions, offer tips, and provide help for a variety of features specific to the Office program you are in. Tips point out how to use the features or keyboard shortcuts in the program more effectively. A tip is available when a yellow light bulb appears in the Assistant. To see the tip, click the light bulb. If the Assistant is not visible when a tip arrives, the Office Assistant button displays a light bulb. Click the Office Assistant button to display the Assistant, and then click the light bulb to display the tip. Tips are displayed only once, unless you click the Reset My Tips button. When you click this button and restart Word, all tips will be available for viewing when Word detects that you may need help accomplishing a certain task. Additional query words: ====================================================================== Keywords : kbusage winword word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.