WD97: Can't Save File from Word Viewer

 Last reviewed: February 4, 1998
Article ID: Q166068
The information in this article applies to:
  • Microsoft Word Viewer 97

SYMPTOMS

If you click a Word document (.doc) or Rich Text Format (.rtf) file in Microsoft Internet Explorer, Microsoft Word Viewer 97 will be started in- place from within Explorer, allowing you to view the document. If you attempt to save the document from inside Word Viewer, it will appear to save the file, although the file will not be created.

WORKAROUND

To work around the problem, use the following steps:

  1. From Internet Explorer, click the Back button to return to the previous Web page.

  2. Right-click the document that you just returned from and click Save Target As from the shortcut menu.

  3. Give the document a name and choose the location you want the document saved to.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

To obtain help with Microsoft Word Viewer 97, please see the following resources:

  • Microsoft's World Wide Web Site on the Internet: 

         http://www.microsoft.com/word/internet/viewer/default.htm
  • Refer to the accompanying Readme.doc file for product information and support options.
  • Microsoft offers Word Viewer support on the standard Microsoft Word for Windows Technical Support phone line, at (425) 462-9673. 
Keywords          : wdvw97 word97 kbinterop kbusage
Platform          : WINDOWS
Issue type        : kbbug

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 4, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.