DOCUMENT:Q168911 14-NOV-2000 [word97] TITLE :WD97: Can't Use Customize Dialog Box to Remove Customize Menu PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbusage word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you click Customize on the Tools menu, you cannot remove the Customize menu item by dragging the menu item to the Customize dialog box or to another toolbar. CAUSE ===== By design, you are unable to perform this action because the Customize menu option is active. WORKAROUND ========== Use one of the following methods as a workaround. Method 1: Use the Customize Shortcut Menu ----------------------------------------- 1. Right-click any toolbar and click Customize on the shortcut menu. The Customize dialog box must remain open; however, you might need to move it out of the way. 2. On the Tools menu, right-click the Customize menu. 3. To delete the Customize menu, click Delete on the shortcut menu. Method 2: Reset the Tools Menu ------------------------------ 1. On the Tools menu, click Customize. The Customize dialog box must remain open; however, you might need to move it out of the way. 2. Right-click the Tools Menu, and click Reset on the shortcut menu. 3. To delete the Customize menu, drag the Customize menu command from the Tools menu. REFERENCES ========== For more information about customizing menus and toolbars, please see the following articles in the Microsoft Knowledge Base: Q163547 WD97: How to Create Custom Toolbars and Toolbar Buttons Q163546 WD97: Can't Save Changes to Toolbar Buttons on Custom Toolbar Q157195 WD97: WD97: How to Add or Remove a Command from a Shortcut Menu Q155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars For more information about "customizing menus and toolbars," click the Office Assistant, type "customizing menus" (without the quotation marks), click Search, and then click one of the topics. NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component Additional query words: 8.0 ====================================================================== Keywords : kbusage word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.