DOCUMENT:Q173771 14-NOV-2000 [word97] TITLE :WD97: Check Links Reports Broken Links If Connection Lost or Bad PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbnetwork word97 kbwdinternet ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you run the Check Links command on a Web Page, Word may be slow to respond. When Word does respond, it may prompt you to fix previously valid hyperlinks that are now shown as broken hyperlinks. CAUSE ===== The Check Links command may provide slow response time or report valid hyperlinks as broken, when any of the following conditions are true: - You have no network connection. -or- - You have a bad network connection, for example, Internet proxy server problems. -or- - There is high network traffic. -or- - The location that the hyperlink points to is currently inaccessible. WORKAROUND ========== To work around this issue, use either of the following methods: - Validate network connections before running the Check Links command. -or- - Click Ignore when prompted to fix a hyperlink that you know is valid. NOTE: If you click Cancel to stop the Check Links process, and try again later, the network may have less traffic. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. MORE INFORMATION ================ The new Check Links feature in the Web Authoring Tools Update checks each hyperlink or linked image in a Word 97 Hypertext Markup Language (HTML) document to verify that the target destination exists. For each broken hyperlink, Word prompts you to update the hyperlink. For additional information about the Web AutoUpdate feature in Word, please see the following articles in the Microsoft Knowledge Base: Q172747 WD97: What's New in the Web Page Authoring Tools Update Q163299 WD97: Web Page Authoring Tools AutoUpdate Q172502 WD97: Troubleshooting Setup for the Web AutoUpdate Feature Additional query words: 8.0 8.00 ====================================================================== Keywords : kbnetwork word97 kbwdinternet Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.