DOCUMENT:Q179708  14-NOV-2000  [word97]
TITLE   :WD97: Custom "Page Design" Changes Not Used by Letter Wizard
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbtemplate word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you use the Letter Wizard to create a new letter based on a custom page
design, changes in your custom template may not be inserted into your new
document. This problem occurs even when you have correctly applied the proper
styles in your custom template.

NOTE: To select a custom page design, change the "Choose a page design" box to
your custom letter template on the Letter Format tab.

WORKAROUND
==========

Do not use the Letter Wizard. To create a new document using your custom page
design, follow these steps:

1. On the File menu, click New.

2. Click the Letters & Faxes tab.

3. Select your custom page design template.

4. Under Create New, click Document, and then click OK.


STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

MORE INFORMATION
================

The Letter Wizard can help you write a letter quickly and easily. The wizard
provides frequently used letter elements, such as salutations and closings, that
you can select from lists. The wizard also helps you structure your letters
based on frequently used letter styles.

Follow these steps to create a letter with the Letter Wizard.

NOTE: This procedure requires the Office Assistant. If you do not have the Office
Assistant installed, you can start the Letter Wizard by clicking New on the File
menu, clicking the Letters & Faxes tab, and then double- clicking Letter
Wizard.

1. Type a salutation that starts with the word "Dear" or "To," followed by a
   name and a colon or comma, such as "Dear Thomas" or "To All Board Members:,"
   and then press ENTER.

2. In the Office Assistant, click "Get help with writing the letter."

3. Follow the instructions in the Letter Wizard. If you want to skip a step or
   go to a specific panel, click one of the tabs.

NOTE: To use the Letter Wizard to modify or complete an existing letter, open the
letter in Word, and then click Letter Wizard on the Tools menu.

For additional information, please see the following articles in the Microsoft
Knowledge Base:

   Q157381 Problems with Letter Wizard Contemporary Page Design

   Q170342 WD97: How to Add Templates to the Letter Wizard

   Q172704 WD97: Company Name Not Added to Header w/ Letter Wizard

   Q179709 WD97: Company Name Style Text Changes Style Using Letter Wizard

   Q179710 WD97: Changes to Custom Template Do Not Show in Preview

Additional query words:

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Keywords          : kbtemplate word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

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