DOCUMENT:Q170410  14-NOV-2000  [word97]
TITLE   :WD97: ErrMsg Inserting If Then Else Field into Envelope
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kberrmsg kbinterop kbfield winword word97 kbmerge

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you insert an If Then Else field into a Microsoft Word 97 envelope mail
merge, and you use a Microsoft Excel worksheet as a data source with the default
dynamic data exchange (DDE) method, you may receive the following error
message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the vendor.

When you click Details, you receive the following message:

   WINWORD caused an invalid page fault in module WINWORD.EXE at
   0137:<address>

WORKAROUND
==========

To work around this problem, follow these steps:

1. On the Tools menu, click Mail Merge.

2. Under Main Document, click Create, and then click Envelopes.

3. Click New Main Document.

4. Under Data Source, click Get Data, and then click Open Data Source.

5. In the Open Data Source dialog box, click to select the Select Method check
   box.

6. In the Files Of Type list, click to select MS Excel Worksheets.

7. Select the Microsoft Excel worksheet that you want to open, and then click
   Open.

8. In the Confirm Data Source dialog box, select either "Microsoft Excel
   Worksheet via Converter" or "Excel Files via ODBC" and then click OK.

   NOTE: Do not select "MS Excel Worksheets via DDE," as this causes the error
   message described in the "Symptoms" section of this article.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.

MORE INFORMATION
================

For more information on how to use Microsoft Excel as a data source in a mail
merge, please see the following article in the Microsoft Knowledge Base:

   Q155179 How to Use Microsoft Excel Data Source for Word Mail Merge

Additional query words: 8.0

======================================================================
Keywords          : kberrmsg kbinterop kbfield winword word97 kbmerge 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.