WD97: Error Message or Invalid Page Fault Saving to Nearly Full

• Microsoft Word 97 for Windows

SYMPTOMS

When you create a document in Microsoft Word 97 and save it to a floppy disk that is nearly full, you may receive an error message or an invalid page fault (IPF) in Kernel32.exe.

For example, you may receive one of the following error messages:

• This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

  When you click the Details button, the following error message is displayed:

      - WINWORD caused an invalid page fault in module KERNEL32.DLL.
  

  -or-

• Write error on output file.

  -or-

• Word 2.0: Cannot open the document.

  -or-

• Disk write error.

CAUSE

This problem occurs when the file contains an embedded object and you save the document in a file format other than the standard Word format.

WORKAROUND

To save your document, use either of the following procedures:

• Free some space on the floppy disk to which you are attempting to save your document.

  -or-

• Use a floppy disk with more free space.

  -or-

• Save to a location containing sufficient free space.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When you try to save your document to a floppy disk that is nearly full, you should receive one of the following error messages:

• The disk is full trying to write to A:

  -or-

• There is not enough memory or disk space to convert this document.

Saving Your Document in Word 6.0/95 Format

When you save your document in Word 6.0/95 using the binary export converter (the updated Word 6.0/95 converter), you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   WINWORD caused an invalid page fault in module KERNEL32.DLL.

   ARTICLE-ID: Q143480
   TITLE     : WD97: Updated Word 6.0/95 Export Converter Available

Saving Your Document in Word for Macintosh 5.0, 5.1 or WordPerfect Format

When you save your document in Word for Macintosh 5.0, 5.1 or WordPerfect format, Word will generate the following error message:

   Write error on output file.

Saving Your Document in Word for Windows 2.0 Format

When you save your document in Word for Windows 2.0 format, Word will generate the following error message:

   Word 2.0: Cannot open the document.

Saving in HTML Format

When you save your document in HTML format, Word will generate the following error message:

   Disk write error.

REFERENCES

For more information on exchanging documents between Microsoft Word 97 and earlier versions of Word, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q162602
   TITLE: Questions About Saving in the Word 6.0/95 File Format

   ARTICLE ID: Q162987
   TITLE: Supported Non-Word File Formats

   ARTICLE ID: Q157091
   TITLE: How to Import Word 97 Documents into Word 2.x, 6.x, 7.x

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component