DOCUMENT:Q179435 14-NOV-2000 [word97] TITLE :WD97: Error: "Cannot Access the File" After File Closed (ODMA) PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kb3rdparty kbinterop word97kbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running Word 97 in a Document Management System (DMS) that uses the ODMA API, you may receive the following error message after copying a large amount of text and closing the document: - The process cannot access the file because it is being used by another process. -or- - is in use by another application. These error messages will occur when the DMS attempts to move or catalog the original Word document. CAUSE ===== This problem occurs because when you use the Cut or Copy commands to copy information, Word makes a copy of the information, saves it in memory, and makes a note of where the copied data is stored (Word caches the data). Word incorrectly keeps the pointer to this cached information after allowing the file to be closed. The error message is displayed when DMS attempts to move or catalog the original Word document. RESOLUTION ========== To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2). information. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2). For additional information about SR-2, please see the following article in the Microsoft Knowledge Base: Q151261 OFF97: How to Obtain and Install MS Office 97 SR-2 REFERENCES ========== For additional information, please see the following articles in the Microsoft Knowledge Base: Q174304 WD97: Save As Command Does Not Close the Previous Document Q159963 WD97: Word 97 Supports ODMA Additional query words: PCDocs PC Docs groupwise novell saveas saveas.dot legal ====================================================================== Keywords : kb3rdparty kbinterop word97 kbfaq Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.