WD97: Frequently Asked Questions About Word Viewer 97

• Microsoft Word Viewer 97

SUMMARY

This article contains answers to common questions about Microsoft Word Viewer 97.

MORE INFORMATION

1. Q. What is Microsoft Word Viewer 97?

   A. Microsoft Word Viewer is a small application that enables Word users
      to share their documents with people who do not use Microsoft Word
      for Windows. Word Viewer allows users to view and print Word
      documents exactly as they appear in Word.

      For more information, please see the following page on the Microsoft
      Web site:

         http://www.microsoft.com/word/internet/viewer/viewer97/default.htm

2. Q. Where can I get Microsoft Word Viewer 97?

   A. For information on obtaining the Microsoft Word Viewer 97, please see
      the following article in the Microsoft Knowledge Base:

      ARTICLE ID: Q165908
      TITLE: WD97: How to Obtain Microsoft Word Viewer 97

3. Q. What features are included with Microsoft Word Viewer 97?

   A. Word Viewer 97 includes the following, market-leading Microsoft Word
      97 features:

       - Online layout view for easy reading of online documents, including
         those with background colors and textures.

       - Document Map for navigation through longer documents.

       - Hyperlink navigation to open any hyperlink in a document with your
         installed browser.

      Word Viewer 97 does not allow you to edit files. However, it allows
      you to copy information from a document to other applications.

      For more information, please see the following page on the Microsoft
      Web site:

         http://www.microsoft.com/word/internet/viewer/viewer97/default.htm

4. Q. What are the system requirements for Microsoft Word Viewer 97?

   A. The system requirements include the following:

       - A personal computer with a 486 or higher processor.

       - Microsoft Windows 95 operating system or Microsoft Windows NT
         Workstation operating system 3.51 or later.

       - 4 MB of memory for Windows 95 (8 MB recommended).

       - 12 MB of memory for Windows NT Workstation.

       - 7 MB of hard disk space (9 MB free for installation only).

       - VGA or higher-resolution video adapter.

       - Microsoft Mouse or compatible pointing device

5. Q. How can I get technical support for Microsoft Word Viewer 97?

   A. To obtain help with Microsoft Word Viewer 97, please see the
      following resources:

       - Microsoft's World Wide Web Site on the Internet:

             http://www.microsoft.com/word/internet/viewer/default.htm

       - Refer to the accompanying Readme.doc file for product information
         and support options.

       - Microsoft offers Word Viewer support on the standard Microsoft
         Word for Windows Technical Support phone line, at (425) 462-9673.

6. Q. I have Microsoft Word 97 and Microsoft Word Viewer 97 installed on
      the same computer. I'm having problems with the wrong application
      being started. What can I do about this?

   A. There are various situations where the wrong application will be
      started if both Word and Word Viewer are installed on the same
      machine. For more information, please see the following articles in
      the Microsoft Knowledge Base:

      ARTICLE ID: Q166051
      TITLE: WD97: Starting Word Viewer Starts Word 97 Instead

      ARTICLE ID: Q166059
      TITLE: WD97: Documents Open in Word Instead of Word Viewer on NT 3.51

      ARTICLE ID: Q166050
      TITLE: WD97: Outlook/WordMail Tries to Use Word Viewer as Editor

7. Q. I installed Microsoft Word Viewer 97 and now WordMail isn't working.
      What is happening?

   A. Microsoft Outlook is trying to launch Microsoft Word Viewer 97
      instead of Microsoft Word as the e-mail editor. For more information,
      please see the following article in the Microsoft Knowledge Base:

      ARTICLE ID: Q166050
      TITLE: WD97: Outlook/WordMail Tries to Use Word Viewer as Editor

8. Q. Every time I start Microsoft Word Viewer 97, it starts a new
      instance. Can I change this?

   A. No. This is a limitation of Microsoft Word Viewer 97. For more
      information, please see the following article in the Microsoft
      Knowledge Base:

      ARTICLE ID: Q166062
      TITLE: WD97: Word Viewer Always Starts as New Instance of Program

9. Q. Where is the toolbar in Microsoft Word Viewer 97?

   A. Microsoft Word Viewer 97 does not have a toolbar. Adding toolbar
      support to Word Viewer would have made the program significantly
      larger and would have slowed down the program boot time. In order to
      make Microsoft Word Viewer 97 as small and as fast as possible,
      toolbar support was removed.

10. Q. Why do I get a message about margins set outside the printable
       region when I print a document?

    A. When the document was created in Microsoft Word, one or more of the
       margins was set smaller than what your current printer can print.
       For more information, please see the following article in the
       Microsoft Knowledge Base:

       ARTICLE ID: Q166055
       TITLE: WD97: Margins Outside Printable Error in Word Viewer

11. Q. How do I restore Microsoft Word as the default .doc application
       after I make Microsoft Word Viewer 97 the default .doc application?

    A. You must uninstall Microsoft Word Viewer 97, reinstall it, and
       choose the Open With Word option during setup. To do this, follow
       these steps:

        1. On the Windows taskbar, click Start, point to Settings, and
           click Control Panel.

        2. Double-click the Add/Remove Programs icon.

        3. Click Microsoft Word Viewer 97 and click Add/Remove.

        4. Click the Remove All option.

       Microsoft Word Viewer 97 will now be removed. Run Setup from
       where you originally installed it and choose the Open With Word
       option.

13. Q. Can I make copies of Microsoft Word Viewer 97 and distribute it to
       other people?

    A. Yes. Microsoft Word Viewer 97 is a freeware product. Microsoft
       encourages you to distribute Microsoft Word Viewer 97 along with
       your Word 97 documents to people who do not have Word 97.

       A 3.5-inch disk set of Microsoft Word Viewer 97 is available for a
       standard shipping and handling charge. To order this disk set, call
       the Microsoft Order Desk at (800) 360-7561.

       To make your own 3.5-inch disk set, follow the Disk Distribution
       instructions in the Readme.doc file located in the WordView program
       directory.

Keywords          : word97
Version           : 97
Platform          : WINDOWS
Issue type        : kbref