DOCUMENT:Q159236 14-NOV-2000 [word97] TITLE :WD97: Help Topic for Supplemental Converters Listed Twice PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== The following topic appears twice in Word Help: Obtain the Word 97 file format converter and other converters. The first topic provides complete, updated information on how to obtain the supplemental converters. The second topic is incomplete. RESOLUTION ========== To open the help topic that contains the correct information, use the following steps: 1. On the Help menu, click Contents And Index, and click the Find tab. 2. In box 1, type "supplemental" (without the quotation marks). 3. In box 3, select the first occurrence of the "Obtain the Word 97 file format converter and other converters" topic, and then click Display. STATUS ====== Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ To locate the topic that contains the incorrect information, use the following steps: 1. On the Help menu, click Contents And Index, and click the Find tab. 2. In box 1, type "supplemental" (without the quotation marks). The topic is listed twice in box 3. Additional query words: 8.0 word8 word97 duplicate entry online on-line hlp documentation error ====================================================================== Keywords : Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.