DOCUMENT:Q164338  07-SEP-2001  [word97]
TITLE   :WD97: Invalid Page Fault Printing Current Page
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbprint kbusage word97

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you print the current page of your document, you may receive the following
error message:

   This program has performed an illegal operation and will be shut down.

   If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

   WINWORD caused an invalid page fault in module WINWORD.EXE at
   0137:<address>.

CAUSE
=====

This problem occurs when the following conditions are true:

 - You are printing the document from page layout view.

   -and-

 - Paragraph marks are visible in the document. (To show paragraph marks, click
   the Show/Hide button on the Standard toolbar).



NOTE: This problem occurs mainly with converted Word 7.0 or Word 2.x documents.

RESOLUTION
==========

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).


To work around this problem, use the appropriate method for your situation.

Method 1: Turn Off Non-Printing Characters
------------------------------------------

1. On the Tools menu, click Options.

2. Click the View tab.

3. Under Non-printing characters, click to clear all of the check boxes, and
   then click OK.

Try printing the current page again.

Method 2: Switch to Another View Before Printing
------------------------------------------------

Change the view of the document before printing the current page. To do this,
click Normal on the View menu.

Try printing the current page again.

Method 3: Do Not Print the Current Page
---------------------------------------

Try printing the entire document, or print just a range of pages.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:

   Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1


Additional query words: SR1 release1 8.0 8.00 hplj lj ipf dr. Watson drwatson dr

======================================================================
Keywords          : kbprint kbusage word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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