DOCUMENT:Q168560 14-NOV-2000 [word97] TITLE :WD97: Invalid Page Fault When You Edit a Picture PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kberrmsg kbgraphic kbusage kbdta word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to edit a picture, Microsoft Word may display either of the following error messages. In Windows 95 ------------- This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. When you click Details, Word displays the following message: WINWORD caused an invalid page fault in module WINWORD.EXE at 0137:301e2cee. In Windows NT 4.0 ----------------- An application error has occurred and an application error log is being generated. Winword.exe Exception: access violation (0xc0000005), Address: 0X301e2cee CAUSE ===== This problem may occur when you edit a picture in either of the following locations: - In the header or footer of a template. -or- - In the body of a new document, when this document is based on a template that contains text or pictures in its header or footer. RESOLUTION ========== To correct this problem, install Microsoft Word 97 Service Release 1 (SR-1). To work around this problem, use one of the following methods. Method 1: Add Text or Picture to Header or Footer of Each New Document ---------------------------------------------------------------------- Do not add text or pictures to the header or footer of a template. Instead add the text or picture to the header or footer of each of your new documents. Method 2: Edit the Picture in a Different Document -------------------------------------------------- Edit the picture in the body of a document based on a template with an empty header or footer. Then, copy and paste the edited picture into the desired document or template. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1. For additional information about SR-1, please see the following article in the Microsoft Knowledge Base: Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1 Additional query words: SR1 release1 8.0 8.00 ipf normal.dot global ====================================================================== Keywords : kberrmsg kbgraphic kbusage kbdta word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.