WD97: IPF in Word Viewer When Document Opened on Server

• Microsoft Word Viewer 97

SYMPTOMS

In Microsoft Word Viewer 97, if you attempt to open a document from the Open dialog box (on the File menu, click Open) by typing a UNC (Universal Naming Convention) path to a directory, you may receive an Invalid Page Fault.

CAUSE

This problem occurs when you are working on an NT network share and all of the following conditions are true:

• The server containing the document is in a different domain than the domain you are currently validated on.
• You have been granted adequate permissions to access the document.
• You do not have a mapped drive to the server and share containing the document.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1:

Map a drive to the server and share containing the document, and then open the document using the drive letter (rather than the UNC path).

Method 2:

1. Connect to the server and share from Windows Explorer and copy the document.

2. Connect to a server and share in a domain that you are currently validated on, and paste the document there.

Method 3:

1. Connect to the server and share from Windows Explorer and copy the document.

2. Paste the document to your local hard disk and open it from there.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

To obtain help with Microsoft Word Viewer 97, please see the following resources:

• Microsoft's World Wide Web Site on the Internet:

       http://www.microsoft.com/word/internet/viewer/default.htm
  

• Refer to the accompanying Readme.doc file for product information and support options.
• Microsoft offers Word Viewer support on the standard Microsoft Word for Windows Technical Support phone line, at (425) 462-9673.