DOCUMENT:Q168063 14-NOV-2000 [word97] TITLE :WD97: LineDraw and Extended Characters Mapped Incorrectly PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbconversion word97 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== If a document goes through a specific sequence of conversions, extended characters and LineDraw characters may be converted to incorrect extended characters or square boxes. CAUSE ===== This problem only occurs under the following specific conditions: Condition 1: ------------ 1. Create a document in Microsoft Word for Macintosh version 5.x. 2. Open the document in Microsoft Word 7.0 for Windows. 3. Add smart quotes, em dashes, or LineDraw characters. 4. Save the document in Microsoft Word 7.0 for Windows. 5. Open the document in Microsoft Word 97 for Windows. The characters you typed in step 3, will be incorrectly mapped to other extended characters or will become square boxes. Condition 2: ------------ 1. Create a document in Microsoft Word for Windows 6.0 or 7.0 configured to use an international code page. 2. Open the document in Microsoft Word 7.0 for Windows configured to use a U.S. code page. 3. Add smart quotes, em dashes, or LineDraw characters. 4. Save the document in Microsoft Word 7.0 for Windows. 5. Open the document in Microsoft Word 97 for Windows configured to use a U.S. code page. The characters you typed in step 3, will be incorrectly mapped to other extended characters or will become square boxes. RESOLUTION ========== To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1). To work around this problem, use one of the following methods. Method 1: Search and Replace ---------------------------- Use the search and replace feature to search for the incorrect characters and replace them with the correct characters by following these steps: 1. Select one of the incorrect characters. 2. On the Edit menu click Copy. 3. On the Edit menu click Replace. 4. Position the insertion point in the Find What box. 5. Press CTRL + V to paste the character into the box. It may appear as a square box. 6. In the Replace With box, type the correct character. 7. Click Replace All to replace all instances of the incorrect characters. 8. Repeat these steps for all of the incorrect characters in the document. Method 2: Save as RTF in the Earlier Version of Word ---------------------------------------------------- After you type the smart quotes, em dashes, or LineDraw characters, save the document in Rich Text Format (.RTF) by following these steps: 1. On the File menu, click Save As. 2. Change the Save As Type to Rich Text Format (*.RTF). 3. Give the document a new name with an .rtf extension. 4. Save and close the document. 5. Open the document in Microsoft Word 97 for Windows. The characters should display and print correctly in Microsoft Word 97. 6. Save the document in Word format. On the File menu, click Save As. 7. In the Save As Type box, click "Word Document (*.doc)." 8. Give the document a new name with a .doc extension. 9. Save and close the document. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1. For additional information about SR-1, please see the following article in the Microsoft Knowledge Base: Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1 REFERENCES ========== For more information about conversion of the LineDraw font, please see the following article in the Microsoft Knowledge Base: Q163059 WD97: Some Fonts Are Not Available in Word For more information about code pages, please see the following articles in the Microsoft Knowledge Base: Q163813 WD97: Boxes in Central European, Russian, or Greek Document Q159471 WD97: How to Install the Far East Support Files Q159418 WD97: Some Printers Won't Print Unicode Characters Q163393 "Cant Save File" After Changing Regional/Keyboard Setting Q150620 Error Message Changing the Default Language Q134599 Cannot Access Shared Folder with Extended Characters in Name Q136510 Unexpected Behavior with ALT+ Key Combinations in Notepad Q131702 Cannot Delete Files or Folders with Extended Characters For more information about "foreign language support," click the Office Assistant, type " foreign language," click Search, and then click "What's new in multilingual support?" NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base: Q120802 Office: How to Add/Remove a Single Office Program or Component Additional query words: SR1 release1 codepage 8.0 8.00 ====================================================================== Keywords : kbconversion word97 Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.