DOCUMENT:Q163305 25-JUL-2001 [word97] TITLE :WD97: Not Enough Memory with Effect Preview in Photo Editor PRODUCT :Word 97 for Windows PROD/VER::97 OPER/SYS: KEYWORDS:kbgraphic kbhw kbinterop kbdta word97 kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows - Photo Editor 97 ------------------------------------------------------------------------------- SYMPTOMS ======== In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window: Not enough memory for effect preview -or- General Protection Fault -or- Access Violation -or- Divide by Zero CAUSE ===== This error may occur when both of the following conditions are true: - You chose one of the following special effects from the Effects menu: Chalk and Charcoal Emboss Graphic Pen Notepaper Watercolor Stained Glass Stamp Texturizer - You are using any of the following video cards: Matrox Video 9 RESOLUTION ========== To correct this problem, contact the video card manufacturer and obtain an updated driver for that card. For information about how to contact third-party vendors, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z WORKAROUND ========== To work around this problem, use either of the following methods. Method 1: Change the video driver to standard VGA or super VGA.: Method 2: Change the resolution or the number of display colors.: STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: blank Imager ====================================================================== Keywords : kbgraphic kbhw kbinterop kbdta word97 kbHardware Technology : kbWordSearch kbHomeProdSearch kbPowerPtSearch kbWord97 kbWord97Search kbZNotKeyword2 kbPowerPt97Search kbPhotoEd97 Version : :97 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.